Shipping Policy for Pre-Arrival Wines

Pre-Arrival Wines

Pre-Arrival Wines are listed directly from our European partners and suppliers. The inventory is currently located in Europe. Once the order is placed, the importer will get the wine from the supplier. Typically, it takes 2-4 weeks for it to arrive to the importer unless otherwise noted. All orders are aggregated every few weeks and then shipped to the USA. Once the wine lands in the USA, you will receive an email with the shipping information from our shipping and logistics partner. The wines will be kept in a temperature-controlled warehouse and container from Europe to the USA. You can expect the wines to arrive to you 2-3 months after you place the order, unless you are interested in Expedited Shipping.

Expedited Shipping

Expedited Shipping from Europe and within the USA is available. Pricing is upon request. Please contact us for more information if you are interested.

Pre-Arrivals versus Current Inventory

We have two distinct portions of our website–Current Inventory and Pre-Arrival. Because they are separate systems, you are able not able to order place an order that contains both Current Inventory and Pre-Arrival Wines. Any discounts available for Current Inventory are not able to be applied to Pre-Arrival wines.

Modifications to the Order

Once a Pre-Arrival order is placed, we cannot make any changes to it, nor can it be canceled at any time.


Refunds, returns and/or exchanges for pre-arrival orders will only be accepted in the case of an error in shipping or receiving by The Wine Connection. Otherwise, all sales are final.

We procure our wines from well established companies and ship using temperature-controlled containers from Europe to the USA. We are happy to hold items due to extreme weather conditions, ensuring your item is handled with care and reliability throughout its journey.

“Corked” wines account for a very small percentage of all wood/bark cork wines production and we cannot control this naturally occurring issue. This risk and liability exists on domestic and overseas purchases alike; however with pre-arrival purchases there is not an effective way for the distributor to return and refund bad bottles, so all sales are final.

Heat Damage During Shipping

We procure our wines from well established companies and ship using temperature-controlled containers from Europe to the USA. However, once it lands in the USA, it will be handed off to a carrier (typically, UPS or FedEx), and currently they do not offer any temperature controlled shipping.

If you are worried about the temperatures during delivery, we are happy to hold items due to extreme weather conditions, ensuring your wine arrives in the best possible condition.

Please be aware that insurance with the carriers does not cover heat damage.

If you have any questions regarding shipping, please contact us at

Original Wooden Cartons (OWC)

Original Wooden Cartons (OWC), when available, are not included with the delivery of your order automatically. All wine shipped by our domestic shipping partners must be packed in industry standard shippers to insure safe conditions during transit. Bottles cannot be shipped in their original wood or original cardboard cartons, as they would end up getting destroyed in transit. However, if you are interested in receiving the original wood cartons, please contact us and we will arrange for shipping the OWC. An additional fee will be required.

Shipping Guidelines

You must be at least 21 years of age to order or receive alcoholic beverages. A valid ID is required to sign for the wine upon delivery.
All alcoholic beverages are sold in California and title passes to the buyer in California. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your place of choosing and you are at least 21 years old.
Shipments are restricted to California, states reciprocal with California, and NON-PO BOX addresses.
Non California residents are responsible for determining whether they may lawfully import wine or spirits into their state. Each state has its own laws regarding the importation of alcoholic beverages. Please check with the appropriate agency in your state.
The Wine Connection will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that such shipment will not subject The Wine Connection to any sort of legal action. If a buyer lives in a state where the direct shipment of wine violates the law, we suggest that the buyer provide an alternative address in another legal state.


WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to