Modifications to the Order
Once a Pre-Arrival order is placed, we cannot make any changes to it, nor can it be canceled at any time.
Refunds
Refunds, returns and/or exchanges for pre-arrival orders will only be accepted in the case of an error in shipping or receiving by The Wine Connection. Otherwise, all sales are final.
We procure our wines from well established companies and ship using temperature-controlled containers from Europe to the USA. We are happy to hold items due to extreme weather conditions, ensuring your item is handled with care and reliability throughout its journey.
“Corked” wines account for a very small percentage of all wood/bark cork wines production and we cannot control this naturally occurring issue. This risk and liability exists on domestic and overseas purchases alike; however with pre-arrival purchases there is not an effective way for the distributor to return and refund bad bottles, so all sales are final.
Heat Damage During Shipping
We procure our wines from well established companies and ship using temperature-controlled containers from Europe to the USA. However, once it lands in the USA, it will be handed off to a carrier (typically, UPS or FedEx), and currently they do not offer any temperature controlled shipping.
If you are worried about the temperatures during delivery, we are happy to hold items due to extreme weather conditions, ensuring your wine arrives in the best possible condition.
Please be aware that insurance with the carriers does not cover heat damage.
If you have any questions regarding shipping, please contact us at Hello@TheWineConnection.com.
